Privacy Policy

    • 1.1 ACE Power respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.
    • 1.2 It is important that you read this privacy policy together with any other privacy policy or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements the other notices ad is not intended to override them.
    • 1.3 ACE Power is the controller and responsible for this website and the personal data we collect from you as well as a data processor for the purposes of the Australian GDPR (collectively referred to as “we”, “us” or “our” in this privacy notice).
    • 1.4 Questions, comments, and requests about this privacy notice are welcomed, including any requests to exercise your legal rights, and should be addressed to the Data Protection Officer using the details set out below.


    • 2.1 In this section we have set out what personal data (personal information) we may process and why.
    • 2.2 We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
    • Where we need to perform the contract, we are about to enter into or have entered into with you and to provide you with the information, products and services that you request from us.
    •  Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
    • Where we need to comply with a legal or regulatory obligation.
    • 2.3 Website enquiries
    • When completing our ‘contact us’ form, you will provide us with your name, email address and a message. You may also provide your telephone number if you wish too but it is not mandatory.
    • We collect this information so that we can reply to your query and process it in our legitimate interests.
    • 2.4 Telephone enquiries
    • When contacting our team, you will be asked for your name, email address, company name, a mobile phone number and reason for your call.
    • We collect this information so that we can respond to your enquiry and process it in our legitimate interests.
    • 2.5 Prospective customer/partner/client
    • We process business contact information such as names, company names, job roles, email and post addresses of prospective customers, partners, or clients.
    • We use this information to keep track of our conversations and manage the relationship.
    • We process this information in our legitimate interests and when entering into or in the performance of a contract.
    • 2.6 Usage data
    • We may process data about your use of our website and services (usage data). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system. This usage data may be processed for the purposes of analysing the use of the website and services.
    • We collect this information for monitoring and improving our website.
    • 2.7 Legal claims
    • We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceeding or in an administrative or out of court procedure.
    • 2.8 Cookies
    • We use cookies on our website, which help us to provide you with a better experience when you browse our website and allow us to make improvements to our site.
    • If you would like more information on how we process cookies, please see our Cookie Policy document, which is available here.


    • 3.1 We only retain your data for as long as required by law or where we have an appropriate business justification.
    • 3.2 For further information on how long personal data is likely to be kept before being removed from our systems and databases, please contact us at
    • 3.3 Notwithstanding the other provisions of this section 3, we may retain your personal data where such retention is necessary for compliance with legal obligation to which we are subject, or in order to protect your vital interests or another natural person.


    • 4.1 We have implemented a set of technical and organisational security measures to protect your personal data against unlawful or unauthorised access, use of modification, in addition to protection against accidental loss or damage.
    • 4.2 Your personal data will only be processed by a third-party Processor if that Processor agrees to comply with a set of agreed contractual clauses, in addition to appropriate technical and organisational security measures.
    • 4.3 Appropriate security means ensuring controls are in place to protect the confidentiality, integrity, and availability of your personal data:
    • Confidentiality: We will protect your personal data from unlawful disclosure to third parties.
    • Integrity: We will protect your personal data from being modified by unauthorised third parties.
    • Availability: We will ensure that authorised parties are able to access your personal data when needed.
    • 4.4 In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.


    • 5.1 Depending on the purposes for which we collect your personal data, we may disclose it to the following categories of recipients, who will then process your personal data only within the context of the purposes detailed below.
    • 5.2 Within our organisations and our group:
    • We share personal data within our subsidiary companies’ and different legal entities. We do this to provide our services to you such as during the negotiations of a sale, to answer queries etc.
    • 5.3 We will retain your personal data as follows:
    • From time to time, we may disclose your personal data to trusted organisations who handle services on our behalf.
    • When we disclose your personal data, we take steps to ensure that any third-party partners who handle your personal data comply with data protection legislation and protect your personal data appropriately.
    • We only disclose the information that is necessary for them to provide the following services:
    • Providers of IT related services
    • Professional advisers such as lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance and accounting services.
    • 5.4 In certain circumstances, we are under a legal obligation to share your personal data to official bodies, such as HMRC, Regulators and other such authorities.
    • 5.5 We do not sell personal information collected through this site.


    • 6.1 You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.


    • 7.1 Under certain circumstances, you have the rights under data protection laws in relation to your personal data.
    • 7.2 You have the right to:
      • (a) Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
      • (b) Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, through we may need to verify the accuracy of the new data you provide to us.
      • (c) Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
      • (d) Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
      • (e) Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want to establish that data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
      • (f) Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
      • (g) Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
    • 7.3 If you wish to exercise any of the rights set out above, please email us at with specific details of who to contact for subject access rights.
    • 7.4 No fee usually required
      Data Subjects have the right to access their personal data and supplementary information. The right of access allows individuals to be aware of and verify the lawfulness of the processing.
    • 7.5 In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed]. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: [for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims].
    • 7.6 In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.
    • 7.7 You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.
    • 7.8 To the extent that the legal basis for our processing of your personal data is:
      • (a) consent; or
      • (b) that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract, and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.
    • 7.9 If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the member state of your habitual residence, your place of work or the place of the alleged infringement.
    • 7.10 To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.
    • 7.11 You may exercise any of your rights in relation to your personal data by written notice to us, in addition to the other methods specified in this Section 7.